Friday, 10 04, 2013
Scheduled maintenance will limit website access for a few hours overnight this weekend
FRANKFORT, Ky. – Nine out of every ten visitors to kynect.ky.gov have pre-screened for possible qualifications for subsidies, discounts or Medicaid since the state’s online health benefit exchange launched on Tuesday.
Nearly 18,000 individuals and families in Kentucky have started applications for affordable health insurance.
Below statistics reflect activity on kynect as of 4 p.m. Eastern Time today:
- 148,743 unique visitors to kynect.ky.gov; viewing 2,496,154 web pages.
- 134,222 people conducted pre-screenings to determine qualifications for subsidies, discounts or programs like Medicaid.
- 17,872 applications for health care coverage have been started; 11,879 are completed.
- 5,372 individuals and/or families are enrolled in new affordable health care coverage.
- 178 small businesses have started applications for health insurance for employees.
- 25,040 calls managed by kynect contact center at 1-855-4kynect (1-855-459-6328).
Scheduled maintenance to kynect.ky.gov this weekend
In order to maintain exceptional access and service from kynect, the site will undergo short, planned maintenance this weekend during overnight hours.
Kynect users may experience occasional outages during the maintenance window, scheduled from 1 a.m. to 3 a.m. Eastern time on Saturday, Oct. 5.
The site will also undergo maintenance from 11 p.m. Eastern time Saturday to 8 a.m. Sunday, Oct. 6, and users may notice intermittent interruptions.
Tips for accessing call center
In particular, thousands of Kentuckians are using the kynect call center for immediate troubleshooting as well as general questions about the Affordable Care Act. The call center, which has managed more than 25,000 calls since open enrollment, offered callers additional tips for a shorter call time:
- Early afternoon tends to have a slightly shorter wait time.
- If hold time exceeds five minutes, an automated prompt will come online asking if you would like to leave a call back number; do that and a customer service representative will return your call.
- If you are online and encounter a problem, you may send an email to the call center informing them of your issue, and again, a customer service representative will respond to that help request in a timely manner.
Kentuckians can visit kynect.ky.gov to comparison shop for health insurance products. Kynect will help uninsured residents get coverage through private insurance plans or Medicaid, as well as the Kentucky Children’s Health Insurance Program (KCHIP).
During the six-month open enrollment period, Kentuckians will be able to compare and select health insurance plans and discover if they qualify for programs like Medicaid by using the kynect website, calling the toll-free contact center, filling out a mail-in application or by visiting a kynector or insurance agent in their community.
Kentucky has 640,000 uninsured residents – 92 percent of them will qualify for Medicaid or will qualify for financial assistance to help cover a portion of their healthcare costs.
Kentuckians who sign up before Dec. 15 will start coverage on January 1. Open enrollment is available through March 31, 2014. Individuals and small business owners can also call the kynect contact center for assistance at 1-855-4kynect (1-855-459-6328).