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KEAP - Verbal De-Escaltion Skills

Governmental Services Center
Start Date:November 02, 20128:30 AM
End Date:November 02, 201210:30 AM
Course Locator: 213787 Sometimes employees feel frustrated or nervous when a customer becomes dissatisfied and upset. This workshop will present non-physical techniques that can prevent or diffuse a hostile situation. Having skills to respond in these situations may help you feel more confident when communicating under stress.
Location:GSC Room 539