Kentucky.gov Help Center

 

Having trouble finding the information or service you need on Kentucky.gov? Please review the various features outlined on this page to learn about additional ways you might be able to locate what you are looking for.  If you cannot find the information you need please click on the Live Help graphic at the top right of the page.

Commonly Requested Items & Agency Information

Help Resources

Kentucky.gov Search
Do you have an idea of what you are looking for but are having trouble finding it? Try using our Kentucky.gov search located in the upper-right corner of every page. Just type in a word, phrase or entire sentence describing your topic. The more information you provide, the more specific the information you will receive.
Telephone
Use the State Agency Directory or call the State Operator at 502-564-3130. (TTY Users may call 502-564-6500).
Homework Help
Having trouble with your homework? Find answers here to frequently asked homework questions.
Department of Revenue
Sales, withholding, and individual tax questions
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Chat live with a customer service representative Monday through Friday from 8:00 a.m - 5:00 p.m. Eastern Time.

How it Works

Live Help is a chat tool that allows a Kentucky.gov Live Help Operator to help you find the information you need if it is available on an official Commonwealth website. Though the live help operators may not be able to provide answers to specific questions, they will be able to direct you to a relevant webpage or in some cases an agency contact.

This service is not able to answer homework questions or research assignments. Please see our Homework Help section for resources that can assist you.

Privacy

Please DO NOT put confidential and personal information such as social security number, date of birth, bank account, credit card information, or medical information in your Live Help communications to Kentucky.gov. Your privacy cannot be protected or insured during Live Help, email or web form transmission. See the Kentucky.gov Privacy Statement for more information.

Important

Live Help uses pop-up windows to initiate a Live Help session. If you have installed a pop-up ad blocker, Live Help may not be available to you unless you disable pop-up ad blocking programs before entering.

Note: The Live Help operator will have access to certain information about your session.​