The Louisville Taxpayer Service Center will temporarily pause services from March 4-5 while staff transition to new office
FRANKFORT, Ky. (Feb. 26, 2026) – Today, Team Kentucky announced that the Louisville Taxpayer Service Center (TSC), operated by the Kentucky Department of Revenue (DOR), will be moving to a new and improved location next week.
The center is currently located at 600 Cedar St., 2nd Floor W, Louisville. Its services will pause temporarily on March 4 and 5 while staff transition to the new office. The center will resume regular business hours on March 6 at 8 a.m. at its new location off Hurstbourne Parkway:
320 Whittington Parkway
Louisville, KY 40222
Hours: Monday – Friday, 8 a.m. – 5 p.m. ET (no appointment necessary)
“We encourage folks in Louisville and surrounding counties to visit the Taxpayer Service Center, where our team will be ready to assist with any questions they may have about filing in 2026,” said Department of Revenue Commissioner Tom Miller. “This new location will offer more convenient parking and better air conditioning to make it easier for Kentuckians to get their questions answered.”
The new site is more centrally located for the seven counties served by the Louisville TSC (Bullitt, Hardin, Jefferson, Larue, Oldham, Shelby and Spencer). It is a four-minute walk and 0.2 mile drive from the Louisville - Hurstbourne Driver Licensing Regional Office, so Kentuckians will be able to access multiple services from state government staff in one trip, if they choose.
Visitors who live near the current office can access the new office via public transportation on TARC’s Bus Route – 31 (Shelbyville Road).
Taxpayer Service Centers
Kentucky’s 10 Taxpayer Service Centers spread across the state focus on state tax compliance and education. Services include assisting taxpayers in filing Kentucky individual income, sales and use and withholding tax returns; reaching out to new sales tax permit holders to improve understanding of Kentucky tax laws and filing procedures; issuing temporary permits for transient vendors selling in Kentucky; performing reviews and audits of taxpayer businesses; and resolving billing and filing problems for state tax obligations.
Get Assistance Online or Over the Phone
Taxpayers who have questions or require assistance may submit a general inquiry on the DOR website at “Get Help” or contact DOR taxpayer assistance at (502) 564-4581. Representatives are available Monday-Friday from 8 a.m. to 5 p.m. ET.
For more information, please visit the Department of Revenue’s website.
More Information
Kentucky’s tax filing season began Monday, Jan. 26, 2026.
Gov. Beshear is focused on helping bring down costs for Kentucky families. The Beshear administration has lowered property taxes for five consecutive years, lowered income taxes; frozen property taxes on vehicles for two years; frozen the state gas tax; and helped Kentuckians save more money through the homestead tax exemption.
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