Governmental Services Center
Start Date:February 12, 201310:30 AM EST
End Date:February 12, 201311:30 AM ESTVerbal De-Escalation Skills with Susan Gaffield. Sometimes employees feel frustrated or nervous when a customer becomes dissatisfied and upset. This workshop will present non-physical techniques that can prevent or diffuse a hostile situation. Having skills to respond in these situations may help you feel more confident when communicating under stress.
Course Code 217062